Montecristo Online

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Shipping & Returns

Forms of Shipment:

By Normal Mail: Delivery in approximately 7-14 working days.
By Certified Urgent Courier: Delivery in approximately 5-10 working days.

After remaining in warehouses to constant temperature and humidity of 18� and 70%, the boxes are sealed and sprinted to the emptiness, aside it adds to protectors antiblows.

Montecristonline.com will accept product returns within the first 7 days, to count from the date of reception of the merchandise by the client, and whenever the conditions are fulfilled that the Law 47/2002 demands, that regulating of the commerce arrangement.

Returns previously authorized by Montecristonline.com will be only accepted and in writing. In order to ask for this authorization, the client will contact previously with Montecristonline.com and once authorized, she will indicate the direction of shipment of the merchandise and the conditions to him so that the return is accepted.

The merchandise must return in its original packing, in perfect state and protege so that it is not received with seals or sticky tapes of transport.

The merchandise must be received in our warehouse within the 7 following days to the acceptance of the return. If it is not received within this term, the return will be rejected.

The returns will be taken care of in the following direction:

Montecristonline
Via Laietana, 12
08003 Barcelona

Once received the merchandise and verified that is in perfect conditions, it will be come to the return of the amount.

Montecristonline.com reserves the right to pay an inferior amount in case that the material does not arrive in perfect conditions or with all their accessories or complements of office.

The expenses of transport originated by the return will be the responsibility of the client.

The amount of the transport of the first delivery already made will be discounted of the total amount of the return.

Products damaged by the transport:

In order to be able to transact a claim by damages during the transport, it must notify it to the agency of transports in a maximum term of 24 hours, or if the external packing is deteriorated at the moment of the delivery, indicate it in the letters patent that company/signature when receiving the order.
Once made the claim, Montecristonline.com becomes position of the collection of the defective product and once received, it is come to the shipment of a product in perfect state without no cost for the client.

Defective product:

Montecristonline.com becomes position of all the expenses derived of the delivery to the client from a defective product, whenever the client makes the claim within the 7 following days to the date of order.Pasado east term takes effect the guarantee that offers the manufacturer of each product. The conditions and cover of the guarantee vary in each case.

One will indicate the client to him who leaves prepared the product for his collection, having packed it so that she arrives in perfect free state and from labels and sticky tapes to us and with the direction that we facilitate to him indicated in the outside of the packing.

Montecristonline.com will issue order to a carrier to happen to gather the product and once received the product it will be come to the shipment from the new one. The expenses of returns by confusion of the client will be the responsibility of the buyer.

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